We will provide a revised version according to the package selected. Customers can request unlimited free revisions and, if the design and concept are the same, we will revise the design at no additional cost. The revision processing time is 48 hours.
In any case, unless Esclatech ™ cancels or terminates the contract for any reason other than your breach or default, the money paid for the post-delivery project where the original design concept was approved or a change was requested No refunds will be given.
To ensure that your refund request is approved, please make sure that you meet the following requirements:
Resolve issues quickly based on your review policy or else will email your refund request approval from the refund department. After the refund, your design right will be acquired by Esclatech and you will not be able to view the version of the design sent by the company. Let’s also specify the following.
You do not have the right (directly or indirectly) to use Answers or other content, work products, or media because the design right is assigned to us, or the same.
or in cooperation with the state copyright authorities, Esclatech will share the copyright information for the returned designs. This limits the reuse of the design as an original design in the future. If you have any questions or concerns regarding our refund policy, please contact us at support@localhost/esclatech.
We remake the design you ordered and remake it until you are 100% satisfied (depending on the package).
Domains and hosting are provided free of charge in the website package, if applicable.
All email accounts provided in the website package can be configured with third-party email software such as Outlook. Each email account has 10 MB of storage space.
If you do not host your website with us, we will not provide you with an email account.
No refunds for hosting, domain, or email server packages
All design order files will be delivered to My Account by the date specified in the order confirmation. An email will also be sent to notify the customer that the design order has been delivered to a particular account section. All revisions and refund policies are subject to the date and time of design orders are delivered to the customer’s account area. All custom designed orders will be emailed to you within 5-7 days of receiving your order. We offer the FAST DELIVERY service and you can get your first logo sample in 48 hours for an additional charge of only $ 100. For further assistance, please contact our 24-hour customer service center.
At Esclatech, we are committed to ensuring your satisfaction with our services. If a client requests a revision or a change in the conceptual design during the project, please note that the time taken for these revisions or changes will not be included in the total project timeline. We understand that refining and perfecting the project may require adjustments, and we are dedicated to accommodating your needs to deliver the best possible outcome. However, please keep in mind that excessive revisions or changes may impact project deadlines, and we will work closely with you to establish a reasonable timeline that aligns with your evolving project requirements.
Once we give you the final file we store your finalized design
If you need the final file again in the future, we can send it on request.
We provide 24-hour customer service to answer your questions and concerns.
You can contact us at any time, and we guarantee an immediate response.
You agree that Esclatech is not responsible for communications from email addresses that our own domain does not follow. Esclatech is not responsible for any damage caused by such communications. We are only responsible for communication via the email address or toll-free number of our domain name. that. has already been mentioned on the Esclatech website.
Esclatech is operating under a PCI DSS compliant company; therefore, it is authorized to keep your credit card information on file This information may be used for regular services, additional development time, and servers or network equipment needed to develop or launch a website without prior notice. However, our personnel will always bring this in knowledge so that you can be aware of the entire process.
Esclatech guarantees that all client logos are created from scratch. In this way, you can get the logo that suits your needs. We guarantee that your logo is unique and impresses your customers
We assist our clients in integrating third-party plugins and APIs, but only standard third-party integration is required to support the functionality of our website. During the development of this project, we will not be involved in the business of third parties. All additional work requires a separate pricing contract.