Terms & Conditions.

Revision Policy

We will provide a revised version according to the package selected. Customers can request unlimited free revisions and, if the design and concept are the same, we will revise the design at no additional cost. The revision processing time is 48 hours.

Refund Policy / Money Back Guarantee

In any case, unless Esclatech ™ cancels or terminates the contract for any reason other than your breach or default, the money paid for the post-delivery project where the original design concept was approved or a change was requested No refunds will be given.

All refund requests will be fulfilled as per the following arrangement:

  • You make a request when the first concept of the logo is presented. However, if you approve or request a change to the original design, the refund offer will be void and the refund request will not be accepted.
  • If a refund is requested prior to delivery of the original design concept, you are entitled to a full refund (10% service and fees deducted).
  • If a refund request is made within 48 hours, you are eligible for a 66% refund (10% service and processing fees deducted).
  • If a refund request is made within 48-120 hours after the design is first delivered, you are eligible for a 33% refund (10% service and processing fees deducted).
  • No refund request will be made after the original design has been delivered for 120 hours. However, we believe in 100% customer satisfaction, so we recommend contacting us if you have any concerns.
  • If you do nothing with your order within 30 days of placing your order, your refund request will not be processed. However, if you want to resume your design order, you will be charged a specific fee depending on your project.
  • Refund requests will not be processed after the final files have been delivered.
  • Once the initial design of website is approved, amount will not be refunded.
  • No refund request will be made for the video animation package after the storyboard is designed
  • All refund requests must be reported to the support department. Esclatech reserves the right to approve / reject requests on a case-by-case basis due to a breach of the User Agreement.
  • Esclatech / Custom packages are subject to the same refunds as individual packages.
  • For example, if you order a logo and web design service and approve the logo, you can request a refund for the website service only at the time of the original design.
  • Refund requests need a good reason to qualify against the design description and customer feedback on the revision. If the concept is not designed for your order, no refunds will be given, but further modifications will be made to your full satisfaction.
  • The money-back guarantee is based on orders placed in good faith. If a client places a design order with multiple design agencies for the same order for the purpose of requesting a refund, this is not considered to have been done in good faith. In such cases, we reserve the right to refuse the refund request.
  • All design jobs require customer response before the design is complete. Therefore, it is fair for customers to intervene, provide feedback, and achieve the desired results.
  • 100% original design guarantee allows you to redraw if the designed logo is significantly similar to another existing logo design. The similarities with existing designs are purely coincidental and Esclatech does not accept liability or claims for compensation in such cases. The copyright of the artwork is your responsibility.

How to claim your refund

To ensure that your refund request is approved, please make sure that you meet the following requirements:

  • Request a refund and express your concern by reaching us in one of three ways:
    • Call At: 832-464-5019
    • Live Chat
    • info@esclatech.com


Resolve issues quickly based on your review policy or else will email your refund request approval from the refund department. After the refund, your design right will be acquired by Esclatech and you will not be able to view the version of the design sent by the company. Let’s also specify the following.

You do not have the right (directly or indirectly) to use Answers or other content, work products, or media because the design right is assigned to us, or the same.

or in cooperation with the state copyright authorities, Esclatech will share the copyright information for the returned designs. This limits the reuse of the design as an original design in the future. If you have any questions or concerns regarding our refund policy, please contact us at info@esclaech.com

Quality Assurance Policy

To provide you with the desired satisfaction, our designers do not deviate from the information you provide in the order form. The design is created after a thorough investigation to ensure the quality and uniqueness of the design.

100% Satisfaction Guarantee

We remake the design you ordered and remake it until you are 100% satisfied (depending on the package).

Domain and Hosting

Domains and hosting are provided free of charge in the website package, if applicable.

All email accounts provided in the website package can be configured with third-party email software such as Outlook. Each email account has 10 MB of storage space.

If you do not host your website with us, we will not provide you with an email account.

No refunds for hosting, domain, or email server packages

Delivery Policy

customer that the design order has been delivered to a particular account section. All revisions and refund policies are subject to the date and time of design orders are delivered to the customer’s account area. All custom designed orders will be emailed to you within 5-7 days of receiving your order. We offer the FAST DELIVERY service and you can get your first logo sample in 48 hours for an additional charge of only $ 100. For further assistance, please contact our 24-hour customer service center.

Record Maintenance

Once we give you the final file we store your finalized design

If you need the final file again in the future, we can send it on request.

Customer Support

We provide 24-hour customer service to answer your questions and concerns.

You can contact us at any time, and we guarantee an immediate response.


Communication Policy

You agree that Esclatech is not responsible for communications from email addresses that our own domain does not follow. Esclatech is not responsible for any damage caused by such communications. We are only responsible for communication via the email address or toll-free number of our domain name that has already been mentioned on the Esclatech website.

Access to Information

You may be asked to provide certain registration details or other information in order to access the Esclatech Services. By accepting these Terms of Use, you acknowledge that all information you provide here is accurate, up-to-date and complete. If Esclatech determines that the information you provide is not accurate, up-to-date, or complete, Esclatech reserves the right to deny you access to any services or resources and to terminate or suspend your account at any time.

100% Unique Design Guarantee

Esclatech guarantees that all client logos are created from scratch. In this way, you can get the logo that suits your needs. We guarantee that your logo is unique and impresses your customers.


We assist our clients in integrating third-party plugins and APIs, but only standard third-party integration is required to support the functionality of our website. During the development of this project, we will not be involved in the business of third parties. All additional work requires a separate pricing contract.