We will provide a revised version according to the package selected. Customers can request unlimited free revisions and, if the design and concept are the same, we will revise the design at no additional cost. The revision processing time is 48 hours.
In any case, unless Esclatech ™ cancels or terminates the contract for any reason other than your breach or default, the money paid for the post-delivery project where the original design concept was approved or a change was requested No refunds will be given.
To ensure that your refund request is approved, please make sure that you meet the following requirements:
Resolve issues quickly based on your review policy or else will email your refund request approval from the refund department. After the refund, your design right will be acquired by Esclatech and you will not be able to view the version of the design sent by the company. Let’s also specify the following.
You do not have the right (directly or indirectly) to use Answers or other content, work products, or media because the design right is assigned to us, or the same.
or in cooperation with the state copyright authorities, Esclatech will share the copyright information for the returned designs. This limits the reuse of the design as an original design in the future. If you have any questions or concerns regarding our refund policy, please contact us at info@esclaech.com
To provide you with the desired satisfaction, our designers do not deviate from the information you provide in the order form. The design is created after a thorough investigation to ensure the quality and uniqueness of the design.
We remake the design you ordered and remake it until you are 100% satisfied (depending on the package).
Domains and hosting are provided free of charge in the website package, if applicable.
All email accounts provided in the website package can be configured with third-party email software such as Outlook. Each email account has 10 MB of storage space.
If you do not host your website with us, we will not provide you with an email account.
No refunds for hosting, domain, or email server packages
customer that the design order has been delivered to a particular account section. All revisions and refund policies are subject to the date and time of design orders are delivered to the customer’s account area. All custom designed orders will be emailed to you within 5-7 days of receiving your order. We offer the FAST DELIVERY service and you can get your first logo sample in 48 hours for an additional charge of only $ 100. For further assistance, please contact our 24-hour customer service center.
Once we give you the final file we store your finalized design
If you need the final file again in the future, we can send it on request.
We provide 24-hour customer service to answer your questions and concerns.
You can contact us at any time, and we guarantee an immediate response.
You agree that Esclatech is not responsible for communications from email addresses that our own domain does not follow. Esclatech is not responsible for any damage caused by such communications. We are only responsible for communication via the email address or toll-free number of our domain name that has already been mentioned on the Esclatech website.
You may be asked to provide certain registration details or other information in order to access the Esclatech Services. By accepting these Terms of Use, you acknowledge that all information you provide here is accurate, up-to-date and complete. If Esclatech determines that the information you provide is not accurate, up-to-date, or complete, Esclatech reserves the right to deny you access to any services or resources and to terminate or suspend your account at any time.
Esclatech is operating under a PCI DSS compliant company; therefore, it is authorized to keep your credit card information on file This information may be used for regular services, additional development time, and servers or network equipment needed to develop or launch a website without prior notice. However, our personnel will always bring this in knowledge so that you can be aware of the entire process.
Esclatech guarantees that all client logos are created from scratch. In this way, you can get the logo that suits your needs. We guarantee that your logo is unique and impresses your customers.
We assist our clients in integrating third-party plugins and APIs, but only standard third-party integration is required to support the functionality of our website. During the development of this project, we will not be involved in the business of third parties. All additional work requires a separate pricing contract.
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